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UW Windows Infrastructure User Support

This document describes how IT support personnel can view and manage UWWI users.

Introduction

The UW NetID service has recently added a new IT Support Org functionality to help support new UWWI user delegation features. This new functionality allows IT support groups to designate a UW NetID as an IT Support Org, associate Computing Support Staff with this IT Support Org, invite relevant UW NetIDs to be supported by them, and then view and manage UW NetIDs which have accepted the invitation to be supported.

This new IT Support Org functionality has lots of room to grow, with known limitations like no programmatic access, but it does move us forward.

Note that the UWWI User Limitations document describes limitations that this new functionality does not override.

Note that there are some workarounds to setting some UWWI user attributes which may be superior.

Getting Started

  1. Contact the UW-IT Help Desk and let them know you'd like to get an Computing Support Org setup, in association with a UWWI Delegated OU. You can find out more about UW NetID Computing Support Orgs at https://wiki.cac.washington.edu/x/JhhlAQ.

    If you have an existing shared UW NetID which you use for departmental IT support (e.g. a shared email address that users send help requests to), you can add the Computing Support Org functionality to that existing shared UW NetID. Otherwise, you can request a new UW NetID that will be your Computing Support Org. The UW-IT Help Desk will gather some basic information from you to complete creating the Computing Support Org, including the name of your UWWI delegated OU.
  2. Go to the UW NetID Support Dashboard and login with your personal UW NetID (*NOT* your admin UW NetID). Only your personal UW NetID is capable of performing 2 factor authentication, which some of the features of this tool will require.

    Note: you should see your UWWI delegated OU listed on this page. If you don't see it listed, then the process of setting up the computing support group is incomplete, and you should contact the UW-IT Help Desk again.

    You can edit the OU admins, GP admins, and Computer Joiners associated with your delegated OU from this page, instead of sending change requests to UWWI Engineering.

    Choose the edit link to the right of your Support Org name. Add the UW NetIDs of Computing Support Staff who should be authorized to view and manage the UW NetIDs that accept your invitation. These UW NetIDs will need 2 factor authentication, so if you add any UW NetID which doesn't currently have this ability, you should start the process of getting it. Only add personal UW NetIDs, not admin UW NetIDs.

    Note that on this edit page you can also permit non-employee UW NetIDs to be eligible to get an admin UW NetID.

  3. Send an email to all the people you consider supported by your Computing support organization. This email should include a link with a specially crafted URL in it. The URL you send is:

        https://uwnetid.washington.edu/manage/?add_org=supportOrgName

    where supportOrgName is your Computing Support Org name.

  4. At the UW NetID Support Dashboard, you should see all the UW NetIDs which accepted your invitation on the Supported UW NetIDs link.

    From the Supported UW NetIDs page, if you select any of the UW NetIDs, you'll see the basic settings associated with this UW NetID, just like the user would see if they went the UW NetID Manage page.

    If you then select the UWWI Settings link, you can see the UWWI user attributes associated with this UW NetID.

    And finally, if you choose the edit link from the UWWI Settings page, you can edit that UW NetID's UWWI user attributes.

    Note that on the Update UWWI Settings page, you can quickly change from one UW NetID to another by using the 'Support UW NetID' menu in the upper right corner.

Viewing and Managing UWWI Users

There are a limited number of UWWI user attributes displayed via this interface. The UWWI user attributes in this interface were chosen because they represented the highest perceived value for the effort required. We are certainly open to extending the UWWI user attributes that are available.

The writable UWWI user attributes available via this interface currently are:

  • homeDrive. This attribute is used to designate which drive letter to map a Windows home directory to, e.g. "H:"
  • homeDirectory. This attribute is used to designated the UNC path for a Windows home directory, e.g. "\\yourserver.pottery.uw.edu\username"
  • profilePath. This attribute is used to designate a UNC path for a Windows roaming profile, e.g. "\\yourserver.pottery.uw.edu\profiles\username"
  • scriptPath. This attribute is used to designate a UNC path for a Windows login script, e.g. "\\yourserver.pottery.uw.edu\share\logon.bat"
  • loginShell. This attribute is used to designate a Unix login shell, e.g. "/bin/bash"
  • unixHomeDirectory. This attribute is used to designate a Unix home directory, e.g. "/users/bart359"

The read-only UWWI user attributes available via this interface currently are:

  • displayName. This attribute is read-only, because it is a managed attribute. There are plans to integrate this with the UW NetID Display Name.
  • distinguishedName. This attribute is read-only, and is system-maintained.
  • extensionAttribute1 (displayed in the interface as "Whitepages Publishing Pref."). This attribute is read-only, because it is a managed attribute. This attribute designates your student or employee whitepages publishing preference. This affects the displayName format.
  • extensionAttribute2 (displayed in the interface as "Support Group"). This attribute is read-only, because it is a managed attribute. This attribute shows the Exchange support group.
  • uidNumber. This attribute is read-only, because it is a managed attribute.
  • whenChanged. This attribute is read-only, and is system-maintained. This attribute shows the last time this UWWI user was changed.
  • whenCreated. This attribute is read-only, and is system-maintained. This attribute shows when this UWWI user was created. A value around August 2006 indicates that this UWWI user has been around since UWWI inception.
  • pwdLastSet. This attribute is read-only, and is system-maintained. This attribute shows when this UWWI user's password was last set. A value around August 2006 indicates that this UWWI user has been around since UWWI inception, and if a UWWI user that has been around since inception is unable to login (and has a space in their password), then they will need to reset their UW NetID password.
  • accountExpires. This attribute is read-only, because it is a managed attribute. No UWWI users currently have any account expiration.

If you'd like to access additional UWWI user attributes via this interface, please let us know.